Privacy Policy

Kessler Alair Insurance Services, Inc. ("Kessler Alair," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you interact with our website, forms, calls, emails, and SMS communications.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, mailing address, phone number)
• Information needed to quote, place, or service insurance policies
• Communication preferences, including SMS and marketing opt-in records
• Information automatically collected from your device (IP address, browser type, pages viewed)

2. How We Use Your Information

We use personal information to:

• Respond to your inquiries and provide requested services
• Quote, place, service, renew, and administer insurance policies
• Send informational messages, policy notices, and account communications
• Send marketing communications (including offers, promotions, newsletters, and event invitations) when you have provided consent
• Comply with legal, regulatory, and recordkeeping obligations

3. SMS / Text Messaging Program

By providing your mobile phone number and affirmatively opting in via a web form, written authorization, or verbal confirmation, you agree to receive recurring informational and marketing text messages from Kessler Alair Insurance Services, Inc. at the number provided, including messages sent using automated technology.

• Message frequency varies based on your account activity and preferences.
• Message and data rates may apply, based on your carrier plan.
• Reply HELP for help. Reply STOP at any time to opt out of further messages.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive marketing messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude mobile phone opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors that directly support our text messaging program (such as our SMS platform provider) is limited to what is necessary to deliver the messages you've requested and is governed by appropriate data-handling agreements.

4. How We Share Information

We share personal information only with insurance carriers, wholesalers, and service providers to the extent necessary to quote, place, or service your coverage, and as required by law. We do not sell your personal information.

5. Your Choices

• Opt out of SMS at any time by replying STOP
• Opt out of marketing email via the unsubscribe link in any message
• Request access, correction, or deletion of personal information by emailing us
• California residents have additional rights under the CCPA/CPRA

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect when posted on this page with a revised "Last updated" date.

9. Contact Us

Kessler Alair Insurance Services, Inc.
123 Foothill Boulevard, Upland, CA 91786
Email: privacy@kessleralair.com
Phone: (909) 555-1234